Storage Forestdale Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Forestdale provides storage, handling and related removal and transport services. By placing a booking, paying for or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company requesting or paying for the services.
Company means Storage Forestdale, which provides storage, removal, handling and related services.
Services means any storage, removal, packing, handling, loading, unloading, transport, delivery, or related services provided by the Company.
Goods means the items that are the subject of the Services.
Contract means the legally binding agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides storage facilities, domestic and commercial removal services, handling, packing and associated services. The precise scope of the Services for each Contract will be confirmed in writing via a quote or booking confirmation supplied to the Customer.
The Customer is responsible for ensuring that the description of the Services requested is accurate and complete, including collection and delivery addresses, access information, approximate inventory, and any special handling requirements.
3. Booking Process
3.1 Initial enquiry and quotation
The Customer may request a quotation by providing details of the required Services. Quotations are based on the information supplied by the Customer. Any changes to the volume of Goods, access conditions, dates, or scope of Services may result in a revised quotation.
Unless otherwise stated, quotations are estimates and not fixed prices. The final charges may vary if the actual work required differs from the information supplied at the time of quotation.
3.2 Provisional bookings
A provisional booking may be offered subject to availability. Provisional bookings are not guaranteed and may be released if the Customer does not confirm and pay any required deposit within the timeframe specified by the Company.
3.3 Confirmation of booking
A Contract is formed when the Customer accepts a quotation or booking proposal, confirms the booking, and pays any required deposit or advance payment. The Company will issue a booking confirmation setting out the agreed date, scope of Services and key terms.
The Customer must check the booking confirmation carefully and notify the Company promptly of any errors or discrepancies.
3.4 Changes to bookings
The Customer may request changes to dates, addresses or other details, subject to availability and the Company’s agreement. The Company may apply additional charges where changes affect the time, distance, resources, or complexity of the Services. Any agreed changes will be confirmed in writing.
4. Payments and Charges
4.1 Pricing
Prices are based on factors including the volume and nature of Goods, access conditions, travel distance, labour required, packing materials, and duration of storage. Unless expressly stated otherwise, all prices are exclusive of any applicable taxes or government charges.
4.2 Deposits and advance payments
The Company may require a deposit or full advance payment to secure a booking. The amount and due date for such payments will be set out in the quotation or booking confirmation.
4.3 Payment methods
The Company accepts payment by commonly used electronic or banking methods as specified in the booking documentation or on request. The Customer is responsible for ensuring cleared funds reach the Company by the due date.
4.4 Payment terms
Unless otherwise agreed in writing, all charges for removal and related Services are payable in full no later than the day of service commencement. Storage charges are typically payable in advance at the start of each billing period.
If payment is not received when due, the Company reserves the right to withhold or suspend Services, retain Goods in its custody, and apply late payment charges.
4.5 Late payment and lien
If any sum remains unpaid after the due date, the Company may charge interest at a reasonable commercial rate on the outstanding balance until paid in full. The Company has a contractual lien over the Goods and may retain possession until all sums due under the Contract, including storage, removal charges and any other costs, have been paid.
If payment remains overdue for a substantial period, the Company may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards outstanding sums, after deducting reasonable costs of sale and administration. Any surplus will be held for the Customer.
5. Cancellations and Postponements
5.1 Cancellation by the Customer
The Customer may cancel the Services by giving written notice. Depending on when notice is received, the Company may apply cancellation charges to reflect the time reserved, administrative costs and any loss of opportunity to book other work.
Indicative cancellation terms are as follows unless otherwise stated in the quotation or booking confirmation.
If cancellation is made more than a specified minimum number of working days before the agreed start date, the Company may charge a minimal administrative fee or retain part of the deposit.
If cancellation is made within a shorter period before the agreed start date, up to a substantial proportion of the quoted price may become payable, reflecting the likelihood that the time slot cannot be reallocated.
5.2 Postponement by the Customer
Where the Customer requests to postpone the Services, the Company will use reasonable efforts to offer an alternative date, subject to availability. Postponement fees may apply, especially where the request is made at short notice or leads to idle time for vehicles and staff.
5.3 Cancellation or variation by the Company
The Company may cancel or vary the Services where it is not reasonably practicable to perform them as agreed, including due to severe weather, road closures, safety concerns, staff illness, equipment failure or other circumstances beyond the Company’s reasonable control.
Where cancellation is due to reasons within the Company’s control, any prepayments for unperformed Services will be refunded. The Company’s liability will be limited as set out in these Terms and Conditions.
6. Customer Responsibilities
6.1 Information and access
The Customer must provide accurate information regarding the Goods, addresses, access, parking, and any restrictions. The Customer must ensure suitable parking and access for vehicles and staff at collection and delivery points, including any necessary permissions or permits.
6.2 Packing and preparation
Unless the Company has agreed to provide packing services, the Customer must ensure Goods are properly packed, labelled and ready for transport or storage. Fragile or high value items should be individually protected and clearly identified.
6.3 Prohibited and hazardous items
The Customer must not present for transport or storage any items that are illegal, dangerous, explosive, highly flammable, perishable, or otherwise unsuitable, including but not limited to firearms, ammunition, combustible materials, chemicals, gas bottles, live animals, or unlawful goods.
The Customer is responsible for ensuring that all Goods comply with applicable laws and regulations. The Company may refuse to handle any item it reasonably considers unsafe, illegal or inappropriate.
6.4 Goods of exceptional value
The Customer must inform the Company in advance of any items of significant or unusual value, such as artwork, antiques, collections, or high value electronic equipment. Special arrangements or additional insurance may be required for such items.
7. Storage Terms
7.1 Storage conditions
The Company will store Goods with reasonable care in facilities it operates or controls, or in third party facilities selected with reasonable skill and care. Storage is generally in shared areas or units unless a dedicated unit is specifically agreed.
7.2 Access to stored goods
Access to stored Goods is by prior arrangement and may be subject to handling fees, minimum notice requirements and identification procedures. The Customer must comply with security and safety rules when visiting storage premises.
7.3 Storage charges
Storage charges are calculated per agreed period and are payable in advance. If storage charges are not paid when due, the Company may exercise its lien, restrict access to the Goods, and ultimately dispose of Goods in accordance with these Terms and applicable law.
8. Waste, Disposal and Environmental Regulations
8.1 Waste materials
The Company is not a general waste carrier unless expressly agreed as part of the Services. The Customer must not treat the Company’s vehicles, storage facilities or staff as a general waste disposal route.
8.2 Prohibited waste
The Customer must not request the Company to remove or dispose of any hazardous, clinical, toxic, or regulated waste, including chemicals, asbestos, medical waste, oils, paints, or batteries, except where the Company has explicitly agreed and holds appropriate authorisations.
8.3 Disposal of unwanted items
Where the Company agrees to remove and dispose of unwanted items, this will be carried out in compliance with relevant waste regulations. Additional charges will apply for disposal services, which may depend on the nature, weight and volume of items and any associated disposal costs levied by licensed facilities.
8.4 Abandoned items
If the Customer fails to collect Goods or pay outstanding sums after reasonable notice, the Company may treat the Goods as abandoned and dispose of them in a lawful manner. Any costs associated with such disposal may be charged to the Customer.
9. Liability and Limitations
9.1 Duty of care
The Company will exercise reasonable skill and care in handling, transporting and storing Goods. However, the Company’s liability is limited as set out in this section.
9.2 Excluded risks
The Company will not be liable for loss or damage arising from causes beyond its reasonable control, including but not limited to acts of nature, severe weather, war, terrorism, strikes, road closures, or third party interference.
The Company is not liable for normal wear and tear, inherent defects in Goods, deterioration of perishable items, or pre existing damage. The Company is not responsible for the contents of boxes or containers packed by the Customer unless visible damage is caused by the Company’s negligence.
9.3 Limits on liability
Unless otherwise agreed in writing or covered by separate insurance, the Company’s liability for loss of or damage to Goods will be limited to a reasonable amount per item or per consignment, subject to an overall cap per Contract. The specific limits may be set out in the quotation or booking confirmation.
The Customer is encouraged to obtain appropriate insurance for Goods, especially where they are of high value. The Company does not automatically provide insurance cover unless expressly stated.
9.4 Indirect loss
The Company will not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of data, or emotional distress, arising from or in connection with the Services, except where such exclusion is not permitted by law.
9.5 Personal injury and death
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be limited or excluded.
10. Insurance
The Customer is responsible for ensuring that appropriate insurance is in place for Goods during removal, transport and storage. The Company may, where available, offer or arrange cover under separate terms. Any such cover will be subject to its own conditions, exclusions and limits.
11. Complaints and Claims
11.1 Notification of loss or damage
The Customer must inspect Goods as soon as reasonably possible after delivery or retrieval from storage. Any loss or damage believed to be attributable to the Services should be reported to the Company in writing without undue delay and within a reasonable time frame.
11.2 Supporting evidence
The Customer should provide reasonable details and evidence in support of any claim, such as photographs, inventories and descriptions of the alleged loss or damage. The Company may inspect the Goods and take its own records.
11.3 Resolution
The Company will review complaints and claims in good faith and will engage with the Customer to seek a fair resolution, having regard to these Terms and any applicable insurance.
12. Data Protection and Privacy
The Company collects and processes personal data in order to manage bookings, provide Services, handle payments and administer customer relationships. Personal data will be processed in accordance with applicable data protection laws and any privacy information provided by the Company from time to time.
13. Termination
Either party may terminate the Contract where the other party commits a serious breach that is not remedied within a reasonable time after written notice. On termination, the Customer must pay all sums due for Services provided up to the termination date and arrange, where relevant, for the prompt removal of Goods from storage, subject to any lien exercised by the Company.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract, including any non contractual disputes or claims, except where mandatory law provides otherwise for consumers.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions or representations.
15.2 Variation
No variation of these Terms and Conditions will be effective unless agreed in writing by the Company. The Company may update these Terms from time to time, and the version in force at the time of booking will apply to the relevant Contract.
15.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
15.4 Assignment
The Company may assign or subcontract some or all of the Services, provided that it remains responsible for ensuring they are performed with reasonable skill and care. The Customer may not assign its rights or obligations under the Contract without the Company’s prior written consent.
15.5 No third party rights
Unless expressly stated, no third party shall have any rights to enforce any term of these Terms and Conditions.
